Pursuant to Article 21 of the Act on the Provision of Tourism Services (Official Gazette of the Republic of Croatia Nos. 130/17, 25/19, 98/19, 42/20 and 70/21), the company MASTER CHARTER d.o.o., with its registered office at Klis, Prugovo, Bezine 14, OIB: 27750254102 (hereinafter referred to as the Agency), represented by its Managing Director Stipe Petričević, hereby adopts the following:
GENERAL TERMS AND CONDITIONS
GENERAL PROVISIONS
Article 1
- These General Terms and Conditions (hereinafter: the General Terms) govern the rights and obligations between the Agency and legal or natural persons interested in the charter of a vessel for accommodation and leisure purposes (hereinafter: the Client), who conclude with the Agency a vessel charter agreement and/or an agreement for the provision of additional services related to the charter of a vessel (hereinafter: the Vessel).
Article 2
- The Agency is a legal entity registered with the competent commercial court to carry out the business of a travel agency – charter, and as such provides accommodation services on Vessels and additional services related to accommodation on Vessels (food and beverage services, transport services, leisure and sports activities on Vessels, guide hire, babysitting, massage and other similar services), all in accordance with the special accommodation conditions applicable to each Vessel and the official price lists which shall be made available to the Client.
- The Agency has entered into cooperation agreements with Vessel owners and is, on the basis of such agreements, authorised to offer Vessels to Clients on the market in accordance with the special conditions and official price lists, and to conclude with Clients vessel charter agreements and/or agreements for the provision of additional services related to the charter of a Vessel.
- Clients are all legal and natural persons and associations interested in chartering a Vessel for accommodation and leisure purposes, as well as in contracting additional services related to the charter of a Vessel.
- The term Client includes end guests who will directly use the services, as well as travel agencies contracting the charter of a Vessel on behalf of end guests.
VESSELS
Article 3
- The Agency declares that all Vessels offered for charter meet all safety standards and requirements prescribed by the applicable regulations of the Republic of Croatia and relevant international regulations.
- The Agency guarantees that the crew members of the Vessel hold all required licences, certificates and approvals for work on board the Vessel and are medically fit to perform their duties.
- The Agency guarantees that the Vessel and all equipment on board are in proper working condition and suitable for the provision of the contracted accommodation and leisure services.
- The Agency guarantees that the Vessel chartered under the individual agreement shall be made available to the Client in the manner, at the time and at the place specified in the individual charter agreement.
- The Vessel’s characteristics, dimensions, equipment, number and structure of crew members, as well as photographs and videos of the Vessels offered by the Agency, are available on the Agency’s website, and the Agency shall provide the Client in due time with any additional information relating to a specific Vessel.
- The Agency guarantees proper and complete performance of the contracted accommodation services on board the Vessel in accordance with these General Terms and good business practice.
- The Agency guarantees the authenticity and accuracy of all visual representations and information in its promotional materials relating to the characteristics of the Vessels and services offered.
- If the Vessel is constructed of wood, complaints relating to creaking sounds or other inherent maritime characteristics of wooden vessels shall not constitute grounds for a claim.
- During negotiations, the Agency shall inform the Client of any additional conditions prescribed by the Vessel owner for a specific Vessel, which conditions shall form an integral part of each charter agreement.
PRICES AND PAYMENT TERMS
Article 4
- The prices of individual Vessels, as well as any discounts, are published on the Agency’s website. The Client shall be informed of the prices, payment terms and any discounts during negotiations, and such information shall be included in the draft individual agreement.
- The Client shall pay the first instalment of the charter price in the amount of 50% of the total accommodation (charter) price within three (3) days from the date of conclusion of the agreement, while the remaining amount, together with the price of any contracted additional services, must be paid no later than forty-five (45) days prior to guest embarkation.
- The Agency may, by agreement with the Client, approve a different payment schedule, which shall be expressly stated in the individual agreement.
- The Agency shall deliver the draft agreement to the Client by email, clearly stating prices, payment terms and any discounts, in accordance with the details provided in the Client’s enquiry.
- If the Client does not sign the agreement but pays the first instalment within the deadline specified therein, the agreement shall be deemed accepted by the Client.
- If the Client neither signs the agreement nor pays the first instalment within fifteen (15) days from the date the agreement is sent by email, the Agency shall not be considered bound by the offer and shall be entitled to offer the Vessel to another interested party for the relevant period.
Article 5
- The Client shall pay the agreed charter price to the Agency within the agreed deadlines, primarily by bank transfer to the Agency’s IBAN specified in the charter agreement.
- Exceptionally, the Client may pay the agreed charter price by credit card, in accordance with the payment details provided by the Agency.
- Credit card payments are processed through an authorised payment service provider, and the Agency does not at any time have access to the Client’s credit card details.
GUEST INFORMATION
Article 6
- After the Agency and the Client conclude a charter agreement, the Client shall provide the Agency with details of the guests who will directly use the accommodation services on board the Vessel.
- The Client shall provide the following information for each guest:
- full name;
- date, place and year of birth;
- travel document details (document number, date of issue, issuing state and issuing authority);
- special preferences or requirements (e.g. health-related, religious and similar);
- any other information the Agency is required to collect under the applicable laws of the Republic of Croatia or the state in which the service is provided, for guest registration purposes.
- The data referred to in paragraph 2 may be used exclusively for the purpose of fulfilling legal obligations, and the Agency shall not make it available to third parties or process it for any purpose other than that required by the applicable regulations of the Republic of Croatia or the state in which the service is provided.
- The Agency may request explicit and unambiguous consent from the Client or the guest for the use of certain personal data for the Agency’s promotional purposes.
- If the Client or guest gives the consent referred to in the previous paragraph, it may be withdrawn at any time, and the Client or guest shall inform the Agency unambiguously in writing, either to the Agency’s registered office address or via the official email address: info@mastercharter.com.
- The Agency shall delete personal data of guests without undue delay when it is no longer necessary for the performance of the contracted service, unless retention of certain data is required by law.
Article 7
- The Agency shall, in accordance with good business practice and applicable law, make available to the Client all information necessary for proper and complete performance of the contracted service and for the safest possible stay of guests in the country where the service is provided.
- The Agency shall be available to the Client throughout the entire period from the date of conclusion of the agreement until the last day of provision of the contracted service.
- The Agency shall take all measures within its capabilities to ensure that guests’ stay is safe and pleasant.
Article 8
- The Client undertakes to pass on to all guests who will directly use the contracted services all relevant information provided by the Agency that is necessary for the safety of persons and property and for compliance with legal obligations.
- During use of the Vessel, the Client shall comply with all conditions of service on board prescribed by the owner of the respective Vessel, which conditions form an integral part of the agreement concluded between the Agency and the Client.
- The Agency shall inform the Client during negotiations of all provisions of the service conditions, and both contractual parties are obliged to comply with them.
NAVIGATION TIME AND AREA
Article 9
- Navigation is generally conducted between sunrise and sunset, while night navigation is permitted exclusively where safety conditions allow.
- The charter price generally includes up to four (4) hours of navigation per day. If the Client requests navigation exceeding this period, additional navigation hours shall be charged in accordance with the Vessel owner’s price list.
- The guests are authorised to use the Vessel exclusively for rest and recreation.
- Navigation shall be conducted exclusively within the territorial waters of the Republic of Croatia, in accordance with the agreement. For navigation outside Croatian territorial waters, the Client shall obtain the Agency’s prior written consent and shall bear all administrative costs related to such navigation.
- Prior to commencement of the service, the Client may submit a proposed itinerary to the Agency or directly to the captain, and may make route suggestions during the voyage.
- The captain shall endeavour to accommodate the Client’s route suggestions unless this is not possible due to objective reasons (e.g. adverse weather conditions, voyage duration, and similar).
- The Client acknowledges that all decisions related to the safety of navigation are ultimately made by the captain, taking into account the Client’s suggestions.
NAVIGATION SAFETY COMPLIANCE
Article 10
- Prior to embarkation, the Client shall provide or present to the Agency all documentation required for lawful stay in the Republic of Croatia.
- Prior to embarkation, the Client shall inform the Agency of any dietary preferences (e.g. vegetarian, kosher or halal) and of any special medical conditions which may affect passenger safety.
- During the voyage, guests must have with them any medication required for treatment or prevention of potential health issues, and neither the Agency nor the Vessel owner shall be liable for consequences arising from the guest’s failure to do so.
SAFETY RULES ON BOARD
Article 11
- The Client undertakes to comply with all safety rules on board the Vessel and to avoid activities which evidently pose a danger to human health, property or navigation safety, in particular:
- interfering with crew members, in particular the captain, in the performance of their duties;
- using additional equipment (e.g. dinghy, jet ski, seabob, canoe and similar) without the knowledge or approval of crew members and without required licences, where applicable;
- using additional equipment contrary to safety rules and without due regard for other persons or property;
- climbing masts, ropes, nets, chains and similar;
- initiating or participating in physical conflicts on board;
- consuming or possessing narcotic drugs;
- prostitution;
- smoking in interior areas of the Vessel;
- jumping from the Vessel into the sea while underway;
- remaining on open decks during bad weather, unless movement is necessary, and then at the guest’s own risk;
- entering enclosed areas immediately after swimming, due to slip hazards;
- any other activities or conditions constituting an obvious danger to safety and health of persons and property, or a disturbance of public order and peace and public morals.
- The captain is responsible for the safety of the Vessel, crew and Clients, and Clients shall comply with the captain’s instructions relating to navigation safety and safety of persons and property.
- The captain is authorised at any time to order disembarkation of Clients and termination of the voyage if the Clients, by their behaviour, endanger the Vessel, the crew or themselves, or if their conduct poses an obvious risk to safe continuation of the voyage or causes damage to persons or property.
- The captain is authorised to order disembarkation and termination of the voyage if Clients knowingly violate the laws and regulations of the Republic of Croatia or international regulations and standards (e.g. narcotic drug use, prostitution, continuous disturbance of public order and peace, and similar).
- If it is established that the Client knowingly violates Croatian law, deliberately endangers safety standards or causes damage to property, and the accommodation on board is terminated as a result, the Agency shall not be obliged to refund the amount for the unused portion of the charter.
- The Client shall be liable for all damage to persons or property arising from the Client’s culpable behaviour or the behaviour of persons for whom the Client is responsible, and shall compensate such damage no later than disembarkation.
- Neither the Agency nor the Vessel owner shall be liable for damage suffered by Clients as a result of engaging in extreme activities on board (e.g. jumping from the Vessel into the sea) or using additional equipment (e.g. water skis, jet ski, diving equipment, dinghy and similar).
LIMITATION OF NUMBER OF GUESTS
Article 12
- Only Clients whose names appear on the guest list may embark the Vessel, in the number corresponding to the guest list and in accordance with applicable Croatian registry regulations.
- Subsequent embarkation of persons not listed on the guest list is not permitted unless previously agreed with the Agency.
- The captain may, at the Client’s request, exceptionally permit persons not on the guest list to remain on board only while the Vessel is berthed in port.
CHILDREN AND PETS
Article 13
- If there are children among the Clients, parents or guardians are specifically warned of the need for enhanced supervision of children.
- Parents or guardians may independently engage babysitting staff.
- The Clients are expressly warned that crew members are not obliged to provide special care or supervision of children.
- Pets are permitted only with the Agency’s prior approval, and the Client shall ensure proper care and attention for pets during the stay on board.
DELAY IN VESSEL DELIVERY
Article 14
- The Agency undertakes to make the Vessel available to the Client in the agreed condition, time and place.
- If the Agency is delayed in delivery of the Vessel for up to twenty-four (24) hours, it shall refund a proportional amount for the unused time or, with the Client’s consent, extend the charter for the duration of the delay. In such case, the Client shall not be entitled to claim a refund of the total amount.
- If the Agency is delayed in delivery of the Vessel for between twenty-four (24) and forty-eight (48) hours, it shall refund the full amount received for accommodation, unless the Client agrees to performance with a proportional price reduction or extension of the charter.
- If inability to use the Vessel occurs after embarkation and lasts up to twenty-four (24) hours, for reasons not attributable to the Client, the Agency shall refund a proportional amount for the lost time or offer an extension of the charter, or a replacement Vessel of equal or higher quality.
- If inability to use the Vessel occurs after embarkation and lasts more than twenty-four (24) hours, for reasons not attributable to the Client, the Agency shall refund a proportional amount for the lost time and reimburse reasonable costs of accommodation, food and transport to the agreed place of disembarkation.
- The Agency may be released from the refund obligations referred to in paragraphs 2, 4 and 5 if, within the prescribed time, it provides a replacement Vessel of an appropriate level of quality, comfort, seaworthiness, equipment and price, or offers the Client accommodation in the first available period or in the next season.
- In addition to refunds, the Client shall be entitled to claim damages if such damages arose due to the fault of the Vessel owner or crew.
COMPLAINTS
Article 15
- The Client shall report any irregularity related to the accommodation services without delay to the Agency via email: info@mastercharter.com, or, if this is not possible, by telephone.
- The Agency shall promptly review the Client’s or guest’s complaint and endeavour to resolve it in the shortest possible time, depending on the nature of the complaint.
CANCELLATION
Article 16
- In the event of cancellation by the Client, the Agency shall be entitled to retain the amounts received for accommodation according to the following schedule:
- 30% of the total charter price if the Client cancels 90 or more days prior to commencement;
- 50% of the total charter price if the Client cancels 60–89 days prior to commencement;
- 100% of the total charter price if the Client cancels 59 days or less prior to commencement.
- If, after commencement of the accommodation services on board, the Client decides to terminate without justified reason, the Client shall not be entitled to a refund of the unused portion.
- If the Client cancels due to force majeure or unforeseen extraordinary circumstances (e.g. war, strikes, terrorist activity, major natural disasters, epidemics or pandemics, sudden illness or serious bodily injury, and similar), the Client shall not be entitled to demand a refund of amounts paid up to that time; however, the Agency shall provide the accommodation services in the first available term of the current or next season.
- Force majeure within the meaning of paragraph 3 is a circumstance which could not have been foreseen, avoided or remedied and must objectively exist within thirty (30) days prior to embarkation.
- In the event of infectious epidemics or pandemics, these shall be considered force majeure only if, thirty (30) days prior to commencement, competent authorities of the Republic of Croatia or the guest’s domicile state officially introduced measures preventing the guest from using the service or preventing the Agency from performing its contractual obligation.
- Also in cases of other forms of force majeure, in order for an event to be considered force majeure under these General Terms, objective evidence is required, such as enforceable decisions of competent state authorities, official bans, casualty reports and similar.
LIABILITY OF THE PARTIES
Article 17
- The Agency shall be liable to the Client exclusively within the scope of its contractual obligations and duties as set out in these General Terms and the individual charter agreement.
- The Agency maintains a professional liability insurance policy throughout its business operations and shall present it upon the Client’s request.
FINAL PROVISIONS
Article 18
- These General Terms are permanently publicly available on the Agency’s website and it shall be deemed that each Client is familiar with and accepts them at the time of concluding the agreement, whereby they form an integral part of each individual charter agreement.
- The Agency and the Client may conclude a separate agreement or arrangement whereby certain matters governed by these General Terms may be regulated differently.
01 January 2026
MASTER CHARTER d.o.o.
Stipe Petričević, CEO, Managing Director
